Terms of Service

These Terms of Service (“Terms”) govern your use of sapiensandmachines.com (the “Site”) and any services provided by Sapiens and Machines LLC dba Sapiens + Machines (“we,” “us,” or “our”). By using the Site or engaging us for services, you agree to these Terms. If you’re accepting on behalf of a company, you’re confirming you have the authority to bind that company to these Terms.

Our services

Sapiens + Machines provides technology and marketing services, which may include software development, web development, IT setup and management, CRM implementation, AI integration, SEO/AEO, and paid media management, among others. The specific scope, deliverables, timeline, and fees for any engagement are defined in a separate proposal, statement of work, or agreement between us and you (a “Project Agreement”). If anything in a Project Agreement conflicts with these Terms, the Project Agreement controls for that engagement.

Client responsibilities

To do this work, we typically need things from you — timely feedback, access to accounts or systems we’re contracted to build or manage, content or brand assets, and decisions made within a reasonable timeframe. Delays on your end may delay delivery dates or, where they cause us significant added work, may result in additional fees. You’re responsible for the accuracy of the information and materials you provide us, and for ensuring you have the legal right to grant us access to any third-party accounts or systems (such as a CRM, ad account, or hosting environment).

Fees and payment

Fees for our services are set out in your Project Agreement or invoice and are typically structured as a fixed project fee, a monthly retainer, or a combination of both. Invoices are due on the terms stated on the invoice; late payments may result in paused work until the account is brought current. Fees paid are non-refundable except where required by law or expressly agreed in writing. Third-party costs you incur directly — such as ad spend, software licenses, hosting, or domain registration — are your responsibility and are separate from our fees unless a Project Agreement states otherwise.

Intellectual property

Unless otherwise agreed in writing, once you’ve paid in full for a project, you own the custom deliverables we build specifically for you under that engagement — for example, custom software, a website, or written content created for your business. This does not include:

• Our own pre-existing tools, frameworks, templates, code libraries, or methodologies, which we retain ownership of and may reuse across other client work, even if incorporated into your project
• Third-party software, platforms, plugins, or stock assets licensed from someone else, which remain subject to that provider’s own license terms
• Our general knowledge, techniques, and expertise developed while working with you, which we’re free to use in future engagements with other clients

We may reference completed work in our own portfolio, case studies, and marketing materials unless you request otherwise in writing.

Third-party accounts and platforms

Where our services involve setting up or managing third-party accounts on your behalf — a CRM, ad accounts, Google Workspace, hosting, or similar — those accounts and any data within them remain your property. We access them solely to perform the services you’ve engaged us for. We’re not responsible for the policies, pricing, uptime, or changes made by those third-party providers, or for account suspensions or issues caused by your own violation of a third party’s terms of service.

Confidentiality

In the course of our work, each of us may share information that’s confidential — business plans, financial information, account access, or similar. Both parties agree to use the other’s confidential information only for purposes of the engagement, and to protect it with the same care used to protect our own confidential information, for as long as it remains genuinely confidential. This does not apply to information that becomes public through no fault of the receiving party, or that we’re required to disclose by law.

Warranties and disclaimers

We’ll perform our services with reasonable skill and care, consistent with industry standards. Beyond that, our services and the Site are provided “as is,” without warranties of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement. We don’t guarantee specific business outcomes — for example, a specific search ranking, AI citation, conversion rate, or return on ad spend — since these depend on factors outside our control, including third-party platform algorithms and your own market conditions.

Limitation of liability

To the fullest extent permitted by law, Sapiens + Machines will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or business opportunity, arising from your use of our services or the Site, even if we’ve been advised of the possibility of such damages. Our total liability for any claim arising from an engagement will not exceed the total fees you paid us for the specific services giving rise to the claim in the preceding six months.

Termination

Either party may terminate an ongoing engagement (such as a monthly retainer) with written notice, as specified in your Project Agreement, or with 30 days’ written notice if no other term is specified. You’re responsible for paying for all work performed and expenses incurred up to the effective date of termination. Provisions that by their nature should survive termination — including payment obligations, intellectual property, confidentiality, and limitation of liability — will continue to apply after termination.

Governing law

These Terms are governed by the laws of Florida, without regard to its conflict-of-law principles. Any dispute arising from these Terms or our services will be resolved in the state or federal courts located in Palm Beach County, Florida, and you consent to the jurisdiction of those courts.

Changes to these Terms

We may update these Terms from time to time. The “Last updated” date at the top of this page reflects the most recent revision. For active client engagements, material changes affecting that engagement will be communicated directly rather than relying solely on this page.

Contact us

If you have questions about these Terms, contact us at info@sapiensandmachines.com or through our Contact page.